Help Center

ORDER ISSUES

ORDER ISSUES

I need to change the shipping address for my order, but my order has shipped!

Can I change the shipping address for my order?

Can I change the billing address for my order?

Can I change the billing address for my order?

Can I change the email address associated with my order?

Can I modify my order after I’ve placed it?

I received a package, but it wasn’t my order.

I received the wrong item.

I am missing item(s) in my order.

I received broken item(s) in my order.

I received my package and have a problem!

I broke my shadow! Please help!

PAYMENTS, PROMOS & GIFT VOUCHERS

PAYMENTS, PROMOS & GIFT VOUCHERS

How do I get my promo code? (subscription code)

How can I pay for my order?

Why Isn’t My Promo Code Working?

Can I combine coupon codes on my order?

Do you offer a rewards/loyalty program?

I do not have a Jet Shopy account. How can I view my order status?

Do I have to create a Jet Shopy account to shop with you?

Can I get a refund if the price has changed since I ordered it?

Will I be charged International Bank Fees?

It looks like you charged me twice for my order. Help!

DELIVERY

When will my order ship?

My package says delivered, but I didn’t receive it.

I'm an international customer and my order's tracking shows that it has reached my country, but there has been no movement since then!

I'm an international customer and my order's tracking still shows that my package is in the U.S. after several days.

I'm an international customer and my order's tracking number is not showing any recent updates!

Can I have my parcel redirected to a different address?

Will my package be charged customs?

Delivery and Returns Delays

How do I track the delivery of my order?

Do you offer express/overnight delivery?

What should I do if my order hasn’t been delivered yet?

What countries do you ship to?

RETURNS & REFUNDS

RETURNS & REFUNDS

I was refunded for my order, but I need the funds returned to a different account!

TECHNICAL

Do you have a phone number I can contact?

Delayed order confirmation emails

How can I unsubscribe from your emails/newsletters?

I’m not receiving any emails or newsletters from Jet Shopy

I'm having trouble signing into my account.

How do I contact your PR team?

I'd like to close my account with Jet Shopy, how do I do this?